Cancellation Policy

We reserve the right to cancel or postpone any program or activity due to inclement weather or low enrollment. An admin fee will be imposed for all returned checks and could result in refusal of future participation. An admin fee will be applied to all refunds and withdrawals with the exception of those due to program cancellation or medical/illness. A doctor's note to be provided. Refunds will be credited to your account unless otherwise requested. No admin fee will be charged.

If a refund is requested, am Admin Fee of $25+HST will apply to all refunds, whether by cheque or credit card. Refunds will be processed within 21 days of the receipt of the Refund Request Form. If the second class has elapsed, no refund or credit on account will be offered. All requests must be made prior to second class and refund will be minus admin fee $25+HST and 1st class fee.

Cancellation policy for private lessons

If a student wishes to reschedule or cancel a private lesson, notice must be given at least 24 hours before the lesson is due to commence, otherwise a charge for the lesson applies.

There are no refunds or credits for private lessons. For admissions and purchases of goods, refunds will be processed at the Facility with proof of purchase. In the event that the Shenkman Arts Centre Arts Partners must cancel a program or registration, a full refund will be provided. Should a class or lesson be cancelled, every attempt will be made to re-schedule.


***JUST IN CASE IT IS UNAVOIDABLE THAT YOU WILL MISS A CLASS YOU CAN BOOK A ONE (1) HOUR PRIVATE LESSON

(We do not offer or substitute make-up classes)


 
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