Cancellation Policies

Cancellation Policy

Gloucester Pottery School does not substitute or provide make-up classes.
If you miss a class, your instructor will ensure your work is at an appropriate state that allows you to continue with the class structure the following week(s).

For all class refunds requested, an Administrative Fee of $25+HST will apply even if refund is credited to your account.
No refunds are given unless the request is made 7 days before the 1st class is due to commence, unless it is due to a provincial or Ottawa Public Health mandated closure.
Refunds will be processed within 21 days of the refund request.
No refunds are given for specialized Professional Workshops, where an outside artist is brought in to present.
We reserve the right to cancel or postpone any program or activity due to low enrollment or inclement weather. A full refund will be provided for cancelled classes and every attempt will be made to re-schedule postponed classes.

Refunds will be issued within 30 days of purchase. Unused item and proof of purchase receipt must be presented in order to receive a refund.

An admin fee will be imposed for all returned cheques and could result in refusal of future participation.

In the event of a provincially or Ottawa Public Health mandated closure occurring prior to the start of the course, you will be given the choice of a full course credit on your account or a full refund for your class. If the closure occurs once the course is in progress, you will be given the choice of a pro-rated course credit or refund for the remainder of your classes. We will waive our administrative fee for courses cancelled due to a provincial or Ottawa Public Health mandated closure.
If we have to cancel a single class of your course due to an Ottawa Public Health Covid closure of the Shenkman Arts Center, we will extend your course by 1 week to make up the class. If the make-up date at the end of the session does not fit the student’s schedule we will offer make up glazing sessions that they can sign up for. (*glazing class is the last class of each course).